Title: Engineering Support Specialist
Location: Houston, TX
Details: Contract with ongoing need, opportunity for direct hire, fully onsite role
Pay Rate: $34.00 – 37.00/hr. with benefit inclusions
3rd shift requirement – Saturday, Sunday, Monday, and Tuesday, 2am – 12pm, 4-day work week
Job Summary
Provides first-line support for problem resolution and recommendations on selected products and services. This role involves monitoring equipment health, troubleshooting issues, and collaborating with internal teams and customers to ensure optimal performance and service excellence.
Responsibilities
- Address minor coverage issues and resolve minor complaints, ensuring all customer communication is clearly documented.
- Answer inbound customer inquiries, provide health analysis or troubleshooting, and redirect when appropriate.
- Identify issues and determine appropriate course of action for effective resolution.
- Process results from analysis of technical data.
- Understand prime product or component health or status, determine if action is needed, and outline required next steps.
- Monitor equipment, review alerts, and act on them with technical leads and managers.
- Respond to alerts and work through potential causes, sources, and resolution options
- Document issues and status through the Salesforce platform and communicate updates to customers.
Years of Experience and Education
- Experience:
- 5+ years working on machinery such as combustion engines, hydraulic systems, or pneumatic devices
OR - 5+ years working with analytical data, utilizing quantitative analysis (preferably in data science or engineering)
- 5+ years working on machinery such as combustion engines, hydraulic systems, or pneumatic devices
- Education:
- High School Diploma, GED, or equivalent
- Internships: Not accepted as job experience.
Skills Required
Technical Skills (Required):
- Knowledge of engineering principles, internal combustion engines, operational practices, and control system logic.
- Mechanical skill set including use of hand tools and measuring tools.
- Strong analytical skills and ability to interpret data.
- Ability to collaborate across teams.
- Knowledge of computer software (Visual Basic, Java, SQL, etc.).
Soft Skills (Required):
- Strong corporate behavior for customer-facing interactions.
- Excellent verbal and written communication skills.
- Problem-solving ability, attention to detail, and interpersonal skills.
- Ability to work independently and manage time effectively.
Core Competencies:
- Customer Focus
- Data Gathering & Analysis
- Service Excellence
- Consulting
- Decision Making & Critical Thinking
- Effective Communication
- Problem Solving
- Relationship Management