Order Management Specialist
Englewood Cliffs, NJ
Onsite (5 days/week),
About the Role
We are seeking a highly detail-oriented Order Management Specialist to support order management operations for a high-volume business handling digital appliance. This role is perfect for someone who loves working with data, enjoys problem-solving, and can thrive in a fast-paced environment.
You’ll manage 100–110 customer accounts, ensuring accurate order entry, timely updates, and strong communication with internal teams. The hiring manager intends to keep this person long-term.
What You’ll Do
Order Management & Processing (SAP / EDI / Manual)
- Enter and validate customer orders via SAP (VA01/VA02), EDI, and manual workflows
- Update order changes quickly and ensure accuracy across all systems
- Support issue resolution and serve as point of contact for Sales, Logistics, Finance
Forecasting & Reporting
- Support demand forecasting and forecast accuracy reporting
- Perform sales trend analysis and root-cause analysis
- Run weekly and monthly reports (training provided)
- Analyze sell-through and compare forecasts vs. actuals
- Contribute to KPI and process-improvement initiatives
Cross-Functional Support
- Collaborate with Sales, Logistics, Customer Service, and Finance
- Manage multiple inboxes and prioritize tasks effectively
- Maintain strong customer relationships
Key Skills We’re Looking For
Top 3 Must-Haves
- Super detail oriented — accuracy is critical
- Highly organized and follows instructions closely
- Intermediate–Advanced Excel skills (pivot tables, V-lookups, formulas)
Additional Skills
- Order management experience (required)
- SAP familiarity — especially VA01 & VA02
- EDI experience a plus
- Strong communication and follow-up skills
- Ability to handle large datasets
- Ability to work independently in a fast-paced environment
- Flexible to work OT when needed
Nice to Have
- Excel Macros / VBA
- SAP power-user experience
- Retail forecasting or demand planning experience
Education & Experience
- Bachelor’s degree preferred (business, supply chain, or related)
- With bachelor’s: 3–5 years of experience
- Without bachelor’s: 5+ years required
- Experience working directly with customers
- Strong Excel proficiency
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