Pharmacy Technician
Location: Hybrid – Occasional onsite work in Detroit, MI
Schedule: Monday–Friday, 8:00 am – 5:00 pm
Employment Type: Contract, W2
Duration: 10 months, with possibility for extension
Pay: $21.00/hr
About the Role
We are seeking a detail-oriented Pharmacy Technician to support Medicare Part D members and healthcare providers in a fast-paced contact center environment. In this role, you will use your pharmacy knowledge and customer service skills to assist with prescription benefit questions, coverage determinations, and program-related requests. This is primarily a remote position with occasional onsite work as part of a hybrid schedule.
What You’ll Do
- Respond to member and provider inquiries related to prescription benefits, coverage, and medication programs
- Process inbound requests and documentation accurately and within strict turnaround times
- Apply knowledge of drug names and drug classes to support coverage and benefit determinations
- Provide clear, professional, and empathetic customer service in a contact center setting
- Document interactions and outcomes across multiple systems
- Manage multiple tasks while meeting productivity and quality expectations
- Adapt to changing priorities, schedules, and workflows during peak business periods
Work Schedule
- Monday through Friday between 8:00 a.m. and 6:00 p.m. (schedule may vary)
- Hybrid role with required onsite work on a rotating basis
- Increased volume during peak season (October–March)
Required Qualifications
- At least 2 years of retail pharmacy experience
- Strong working knowledge of drug names and drug classes
- Basic to intermediate computer skills (typing, Outlook, Excel, and similar tools)
- Excellent customer service and communication skills
- Strong attention to detail and ability to multitask
- Flexibility and willingness to adapt to change
Preferred Qualifications
- Call center or healthcare contact center experience
- Familiarity with CMS or Medicare Part D concepts
- Certified Pharmacy Technician (CPhT)
Why Join This Role
- Hybrid work environment with primarily remote responsibilities
- Opportunity to support Medicare members in meaningful, patient-focused work
- Fast-paced role that builds healthcare, customer service, and regulatory experience
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