Job Title: Supply Chain Operations Specialist
Work Location: Englewood Cliffs, NJ, USA
W2 Contract Length: 6 months – ongoing
Schedule: Fully Onsite (5 days per week)
Pay Rate: $24.00 per hour
The candidate will execute operational duties supporting Direct-to-Consumer/E-Commerce operations, including order fulfillment, in-stock management, reporting, and master table maintenance. This cross-functional role involves communication with internal and external partners. Ideal candidates are motivated, customer-centric, detail-oriented, and strong critical thinkers.
Key Responsibilities
- Manage orders: DO creation, shipment monitoring, order maintenance, inbound monitoring & prioritization
- Oversee inventory feed, stock-out recovery, assortment management, and in-stock reporting
- Provide internal teams with daily supply ETAs and prepare weekly stock balancing requests
- Communicate product supply status to Sales and Order Management teams
- Identify and resolve complex customer order issues in collaboration with Sales and Order Management
- Perform reporting and root cause analysis
- Engage in daily interactions regarding product availability, allocation, and transition planning
- Proactively identify and challenge activities that detract from planned objectives
- Maintain efficient workflow processes and drive process innovation
- Collect, document, and manage account information (order rhythm, service level expectations, process flows, ETA details)
- Partner with logistics planners on outbound logistics issues and account-specific service expectations
Required Attributes
- Strong communication, customer service, and organizational skills
- Excellent math, critical thinking, and problem-solving abilities
- Detail-oriented with competency in SAP and Microsoft Office (especially Excel)
- Ability to work in a fast-paced, dynamic environment and interact with all levels of management
- Self-motivated team player with strong decision-making skills
- Ability to meet tight deadlines; weekend and holiday work as needed
Education & Experience
- Preferred: Bachelor’s degree in Supply Chain, Operations, or related field
- 2–4 years of relevant work experience
- Solid experience in forecasting/allocation or strong operational background preferred
Top Skills
- MS Excel – Advanced expertise
- Supply Chain Management (SCM) – Experience in:
- Demand Planning
- Order Allocation
- Order Management
- Order Fulfillment (non-warehouse)
- E-commerce
- Analytical & Critical Thinking – Strong capability
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