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Operations Analyst

Allen Park, MI


Please forward resumes to Lindsey at 



Operations Analyst


Full-time, W2 Contract, Short Term


Allen Park, MI

JOB SUMMARY FOR Operations Analyst:

Collaboration Application Business Support Analyst. Provide 2nd level business support to end users for administrative, functional and technical issues associated with the use of the collaborative applications suite, primarily Microsoft"s SharePoint and Instant Messaging applications. The successful candidate must be able to triage problem tickets, separating legitimate break-fix issues from how-to requests. Other responsibilities include: Provisioning new SharePoint site collections, Fulfilling requests for additional space and fulfilling requests for new Instant Messaging accounts. Must be able to work with Level 3 Engineering support team to escalate end-user tickets that cannot be resolved by second level support.


  • A minimum of 1 year experience providing end user customer support for Microsoft"s SharePoint Application.
  • A minimum of 2 years of experience using and supporting web applications, basic web site design concepts, Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • The candidate must be a fast learner, team player, have excellent communication skills and a strong desire to help others.



  • Experience providing application and/or customer support, using and/or supporting Microsoft"s SharePoint Designer, Microsoft"s Lync application, Documentum from EMC Corporation, InfoPath and/or the WebEx virtual conferencing tool.
  • Experience programming in Java, HTML a plus.
  • Experience working at Ford, especially with Request Center and Service Desk (BMC) incident ticketing systems also a plus.
  • Must be a quick learner that requires minimal supervision.
  • Must be customer oriented and have a strong desire to assist others.


Medical, Dental, Vacation, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award Winning Employee Care Program, established and highly regarded reputation with Green Card and H1 processing.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Best Places to Work for,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.