IT Operations Support Specialist
W2 Contract | Long term
Location: Dearborn, MI 48124
Schedule: Hybrid, 4 days onsite
Position Description:
The IT Business Operations Analyst plays a key role at the heart of a large-scale enterprise technology team. Partnering with the IS IT Business Operations Lead, you’ll help organize, support, and monitor the operations and performance of the Industrial Systems IT Leadership Team (~2,000 global team members). You’ll support rhythm-of-business activities, leadership communications, KPI tracking, and executive update prep that align to the organization’s strategic objectives.
Key Responsibilities
- Run R.O.B. (Rhythm-of-Business): Support daily/weekly operations for IS IT business activities; ensure meeting cadences, artifacts, and follow-ups are consistent and timely.
- Monthly Performance Reporting: Partner with stakeholders to develop monthly updates and metrics; consolidate into corporate-standard report-out artifacts.
- Leadership Meeting Support: Plan agendas, coordinate materials, capture actions, and track follow-through for Industrial Systems IT leadership meetings.
- Executive Communications: Co-create executive updates and decks covering operational health, accomplishments, objectives-to-key-results, strategy, and roadmaps.
- Enterprise Communications: Develop, publish, and distribute communications that improve knowledge-sharing and awareness of IS IT strategies, roadmaps, activities, and wins.
- KPI & Metric Tracking: Assist IS IT teams in monitoring business performance metrics; ensure targets remain on track through year-end; flag variances early.
- Portfolio Big-Picture Monitoring: Help leadership maintain a holistic view of deliverables and timelines so teams stay focused on the right work at the right time.
- Quarterly Offsites: Participate in planning logistics, content, and outcomes for quarterly leadership offsites.
- Initiative Health: Monitor activities and metrics for key IS IT initiatives; surface risks, dependencies, and blockers.
- Strategic Topics Reviews: Support scheduling and preparation for bi-weekly IS IT strategic topic reviews; track decisions and actions.
- Objectives & Milestones: Monitor objectives, milestones, and KPI’s; engage owners when issues or blockers arise and facilitate resolution.
Required Skills
- Tools: Jira; Microsoft Excel; PowerPoint; Outlook; Word
- Analytics & Reporting: Ad hoc reporting; business analytics; data analysis; dashboards (e.g., Power BI/Tableau experience a plus)
- Business Ops: Budgeting; budgets/timing management
- Communication: Strong written and verbal communications; executive-ready slide creation; stakeholder updates
Experience — Required
- Demonstrated knowledge and experience in IT Business Operations within a large enterprise.
- Proven ability to coordinate, organize, and host leadership meetings and events.
- Inclusive collaborator who builds strong relationships across levels and functions.
- Experience crafting internal communications for IT leadership teams.
- Success supporting IT leadership in daily operations to achieve organizational objectives.
- Comfort working cross-functionally in a matrixed, multi-national environment.
Experience — Preferred
- Prior experience in an Industrial Systems / manufacturing IT environment.
- Track record driving metric/KPI frameworks and monthly/quarterly business reviews (MBR/QBR).
- Experience orchestrating leadership offsites and strategic topic reviews.
Education
- Required: Associate Degree
- Preferred: Associate Degree (or higher in Business, Communications, or IT-related field)
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