Customer Service Engineer (CSE)
Onsite Sparks Nevada 89434
Position Summary
The Customer Service Engineer (CSE) will serve as the primary liaison between the customer plant and the manufacturing facility. This role is customer-facing and requires strong technical, organizational, and communication skills to ensure product quality, rapid issue resolution, and ongoing customer satisfaction. The CSE will be based at the customer facility and play a critical role in quality containment, issue analysis, and relationship management.
Key Responsibilities
- Act as the communication link between the customer plant and manufacturing operations
- Re-verify parts and transactions within internal computer systems
- Perform first-level analysis of non-conformances and suspect product
- Verify suspect material and maintain product test and inspection equipment
- Expedite non-conforming material back to client on the same day
- Provide technical support and system-level understanding to customers
- Conduct and coordinate initial 24-hour containment activities
- Coordinate additional containment actions as required
- Participate as an integral member of customer response and problem-solving teams
- Write and submit weekly trip and activity reports
- Monitor and negotiate Global Customer Base Return Parts Per Million (PPM) metrics
- Provide and coordinate support for special customer events
- Develop and maintain strong customer relationships to improve product quality and support business growth
Required Qualifications
- Bachelor’s degree in Engineering
- 6–10+ years of related work experience in manufacturing, quality, or customer-facing engineering roles
- Strong computer skills with proficiency in Microsoft Excel, Word, and email systems
- Training and experience in computer applications and enterprise systems
Preferred Skills & Competencies
- Highly organized with strong attention to detail
- Excellent verbal and written communication skills
- Ability to interface professionally with customers and internal stakeholders
- Strong problem-solving and analytical skills
- Ability to work independently at a customer site and manage multiple priorities
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