Job Title: Customer Service Advisor
Location: Warren, Michigan
Job Type: Full-Time
Expected hours per week: 40
Schedule (include days, hours, onsite/hybrid or remote):
8-12 weeks of training will be hybrid (in office Tues-Thurs/remote Mon & Fri) & fully remote post training
Pay: $20.75
Job Description & Responsibilities:
- Provide high?quality customer support across phone, email, and messaging channels, managing cases from intake through timely resolution.
- Troubleshoot and resolve technical issues related to connected services, applications, and digital platforms while maintaining accurate case documentation and sharing updates with leadership.
- Meet or exceed performance expectations for service levels, customer satisfaction, and productivity while participating in ongoing training and coaching.
- Contribute to a customer?first, collaborative team culture and maintain schedule flexibility, including weekends, based on business needs.
Qualifications
- Bachelor’s degree preferred or equivalent experience in a customer?focused role supporting high?expectation customers.
- Strong technical aptitude with problem?solving and troubleshooting skills.
- Proficient with common computer applications and customer support systems.
- Excellent written and verbal communication skills with the ability to adapt in a fast?paced, changing environment.
Benefits: Medical, Dental, Vision, 401K matching, 80 hours PTO & paid holidays
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