Position: Senior Product Manager/Product Lead
Location: Dearborn, MI (Remote)
Employment Type: Full-Time Contract
Pay: $83-87 per hour
Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.
Responsibilities:
- Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
- Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
- Lead the development of intent classification frameworks across customer touchpoints
- Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
- Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
- Define automated and human-in-the-loop quality scoring models
- Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success
Requirements:
- Bachelor’s Degree
- 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
- Agile Software Development
- Artificial Intelligence & Expert Systems
- Business Strategy
Preferred:
- Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
- Conversational platforms (chat, SMS, voice IVR)
- Experience with enterprise SaaS platforms and API-driven architectures
- Proven ability to define metrics frameworks and performance dashboards
- Strong analytical mindset and ability to work with data scientists and engineers
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