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Request #16970-1 – Business Analyst 2
Duration: 6 Months
Tax Work Location: 700 Sylvan Ave Englewood Cliffs, NJ, USA
Business Analyst 2 – Display Software & Services
Max Bill Rate: $56/Hour
Education and Work Experience: Minimum Bachelor’s Degree Minimum 3 years (experience)
Schedule: 4 Days On-Site
Top 3 Skills:
Process-oriented and data-driven, Leadership and collaboration skills to drive performance laterally within the organization, Strong utilization of MS Excel and Visio
Position Summary:
Responsible for the transactional operations surrounding all Software and Solution products. This person will be responsible for ensuring that purchases and payments are properly processed and accounted for through-out multiple purchasing channels. The role will be responsible for maintaining detailed record of incoming purchase orders, as well as informing necessary stakeholders of when PO’s are received, delayed, or submitted with errors. Additionally, this position will be responsible for the proper distribution and maintenance of licenses associated with our Content Management Solution, VXT.
Essential Duties:
• Daily extraction of open orders placed for LED installation, VXT Software services, and Warranty Service Uplifts
• Outreach to vendors to ensure completion of order processing through SEA systems
• Daily, Weekly, and Monthly Reporting of purchase orders placed across department portfolio
• Processing of offline orders for key accounts who purchase direct from Samsung
• Receiving customer escalation regarding order status, License distribution, and vendor payments for services rendered
• Issuing refund on orders with approval from management team
• Working with distributor partners to improve and streamline order process flow
Necessary Skills / Attributes:
• Process-oriented and data-driven
• Leadership and collaboration skills to drive performance laterally within the organization
• Supreme soft skills and ability to deescalate
• Strong utilization of MS Excel and Visio
• Experience working in cloud software product support preferred
Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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