Job Title: Health Coordinator
Location: Albuquerque, NM
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: Monday-Friday; Hybrid – 3 days on-site
Pay: $22 per hour
Position Overview
The Health Coordinator will serve as a key point of contact for members and providers. They are responsible for educating members on available medical management programs, coordinating member needs, conducting research, completing data entry, responding to inquiries, and supporting clinicians with daily provider and member activities.
Key Responsibilities
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Contact members to educate them on medical management programs and services
- Coordinate and analyze member needs, ensuring appropriate support and follow?up
- Respond to member inquiries accurately and professionally
- Conduct research and perform detailed data entry within managed care systems
- Support clinicians with provider and member coordination activities
- Prepare written correspondence for members and internal departments
- Utilize medical and managed care claims systems to support workflows
- Apply coaching and communication skills to educate members on medical issues
Required Qualifications
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Education/Experience
- 1 year of college and 2 years of experience with automated systems OR
- 3 years of experience with automated systems
- Minimum 1 year of experience working with managed care systems
- Experience coordinating member needs and providing direct member support
- Knowledge of medical terminology
- Knowledge of managed care claims systems
- Strong customer service skills
- Strong verbal and written communication skills
- PC proficiency, including Microsoft Office applications
Preferred Qualifications
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College coursework in computer science or a medical?related field
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