Job Title:
E-Commerce Customer Support Representative
Location:
Johnston, Iowa
Job Type:
Full-time, On-Going Contract, W2
Schedule:
Monday – Friday, Onsite
Pay Range:
$19.50 per hour, Overtime pay and a half
Job Description:
PRIMARY RESPONSIBILITIES & DUTIES:
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Take inbound calls and occasional emails from John Deere’s Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com.
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Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
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Document every interaction effectively in our internal case management system
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Approximately 15-20 calls/day
SPECIAL CONSIDERATIONS:
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Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
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Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
IDEAL CANDIDATES SHOULD HAVE:
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Knowledge of agriculture, turf (mowers) and utility vehicles
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Prior work experience in Agriculture or Technology dealer channels
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Bachelor’s degree in Agriculture, Business, Engineering related field, IT or a similar discipline
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Call Center experience
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6+ months experience with customer service / support experience
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Efficient researching / troubleshooting skills
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Excellent written and verbal communication skills
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Speak with confidence
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Proficiency with Microsoft Office products
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Willingness to work occasional overtime and holidays
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Solid work history and proven dependability
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Reliable at home internet and a distraction free workplace
No Work Authorization Sponsorship Available
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