Computer Support Associate I (Infrastructure Engineer)
Comp: 25.50 + PTO, medical, dental vision, 401k
Schedule: Mon–Fri, 7:00 AM – 3:00 PM
Overview
This is an onsite Tier 2 deskside support role supporting end users with device deployment, system upgrades, and day-to-day IT operations. The position is very hands-on and requires strong technical troubleshooting skills along with the ability to follow established processes and documentation.
Key Responsibilities
- Deploy new computers and replace outdated hardware across the organization
- Perform Windows 10 to Windows 11 upgrades and ensure successful user transitions
- Image, configure, and set up desktops and laptops for end users
- Manage IT asset lifecycle including tracking, updating, and disposal
- Maintain accurate records and update tickets within ServiceNow
- Follow knowledge base articles and established procedures to resolve issues
- Troubleshoot hardware and software issues within defined support scope
- Identify recurring issues and escalate when outside standard processes
- Support general IT operations including equipment setup and maintenance
- Lift and move hardware such as computers and printers (up to 50 lbs)
Technical Qualifications
- Solid understanding of basic networking and desktop support concepts
- Experience with scripting tools such as PowerShell or Python
- Proficiency with Microsoft Office and standard enterprise applications
- Working knowledge of IT security concepts and best practices
- Ability to troubleshoot issues using documented solutions and processes
Additional Requirements
- Strong communication skills and ability to document work clearly
- Ability to follow structured processes and operate independently
- Comfortable working in a physically active, hands-on environment
- Valid driver’s license and ability to travel locally if needed
- 1+ year of IT experience preferred; strong recent graduates will be considered
Education
- Degree in Information Technology or related field, or equivalent experience
- High School diploma or equivalent required
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