Job Title: Technical Service Consultant (Diesel / Dealer Support)
Location: Remote (Initial training onsite in Lisle or Woodridge, IL. MUST BE LOCAL. Training is onsite 5 days a week.)
Pay: $31–$35/hr
About the Role
We’re hiring a Technical Service Consultant to support a national dealer network with vehicle repair and diagnostics. This role is ideal for someone with strong diesel experience and customer-facing technical support skills.
You’ll act as a subject matter expert, assisting dealer technicians through case management, troubleshooting, and documentation review to ensure vehicles remain compliant and operating efficiently.
Key Responsibilities
- Provide technical support to dealer technicians and body builders on vehicle repairs and diagnostics
- Review and support case files, schematics, diagrams, and diagnostic steps
- Assist with troubleshooting and issue resolution across non-engine vehicle systems
- Partner with internal teams to improve technical publications and documentation
- Identify and escalate recurring failure trends to Service Engineering
- Handle high-volume support across both case management and phone interactions
- Maintain strong customer service and communication with dealer network
- Potential for up to 10% travel to dealer sites (reimbursed)
Required Qualifications
- Diesel experience is required (must have hands-on or strong technical exposure)
- 2+ years of automotive, truck service, or field service engineering experience
OR 4+ years of relevant experience without a degree - Strong customer service and end-user support experience
- Ability to interpret technical documentation, schematics, and repair processes
- Must be able to attend onsite training in Lisle or Woodridge, IL
Preferred Skills
- Experience with Class 8 trucks
- Strong problem-solving and critical thinking skills
- Excellent written and verbal communication
- Proficiency with Microsoft Office tools
Additional Info
- Fully remote after training
- Supporting a high-volume environment (25,000+ case files annually)
- Must be authorized to work in the U.S. without sponsorship
#LI-SH1
#INDOEM