Job Title: Computer Support Associate II – Infrastructure
Location: Horicon, WI
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: On-site (Monday – Friday)
Pay Range: $32 per hour
Job Description:
Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.
TYPICAL EXAMPLES: –monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts.
Top Must Haves:
1. Focus on break fix for hardware/software and ensuring customer satisfaction
2. Working and collaborating in a team environment to solve problems and lead and organize projects within Jira
3. Good communication to lead scrum practices and communication with factory leaders
Education Preferred: no but relevant experience is Years of Experience Required: 2-year minimum
Job Description/Day to Day responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature.
Performs/monitors standard processes or operations that are highly stable and/or relatively
consistent in how to fix.
Organize projects in Jira and run scrum activities
TYPICAL EXAMPLES: —
management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Performs/monitors standard processes or operations that are highly stable and/or relatively
consistent in how to fix.
TYPICAL EXAMPLES:
imaging computers, replacing printer toner, disposing of outdated assets, and resolving
trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information – has some breadth, depth and/or frequency of interaction with external contacts.
Typical examples include updating assets in Service NOW, following KB articles for problem
resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
documents/records:
TYPICAL EXAMPLES: —
contact lists –process logs –problem incidence reports –customer information updates –
exterior ship orders — inventory, maintenance or other service records– handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations.
Typical examples include scheduling routine equipment maintenance, ordering supplies,
monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES: —
understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Business casual dress code.
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