Epitec
Customer Service Representative (Parking & Transportation Services)
University of Chicago | Chicago, IL (Onsite)
$21/hr W2 | Full-Time Contract | Monday-Friday, 8:00 AM-5:00 PM
Epitec is hiring a Customer Service Representative to support the University of Chicago’s Transportation & Parking Services department.
This role is ideal for candidates with strong customer service and administrative experience who enjoy working in a fast-paced environment and providing support to both internal teams and external customers.
Responsibilities:
- Process parking permit sales and customer transactions.
- Handle customer inquiries and resolve issues via phone and email.
- Manage cash handling, reconciliation, and reporting activities.
- Support parking and transportation operations, including shuttle and transit programs.
- Run reports, maintain parking inventory records, and analyze operational data.
- Coordinate with vendors to maintain parking equipment and systems.
- Assist with event parking and transportation logistics across campus.
- Support special projects and day-to-day administrative operations.
Qualifications:
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- Minimum 2 years of customer service experience.
- Minimum 1 year of cash handling experience.
- Strong Microsoft Office skills.
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
Preferred Experience:
- Parking operations.
- Transportation or transit services.
- Permit sales.
- Administrative support.
- Transaction processing and customer-facing roles.
Location: University of Chicago 5525 S Ellis Avenue, Room 171 Chicago, IL 60637
If you are interested, please send your resume to me directly or apply today.
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