Job Title: Video Support Specialist
Contract Duration: 9 months, possible extension
Location: London, Ohio
Work Arrangement: Onsite
Pay Range: $20-$25/hour
Summary
Video Support Specialist should be extremely well-rounded in processing and scheduling video conference requests and managing other issues via telephone and email, utilizing Microsoft Office 365, and with experience using Polycom RMX, Resource Manager, and endpoints.
Responsibilities
- Process and schedule video conference requests and manage other issues via telephone and email. Last year, over 12,000 conferences were scheduled.
- Assist with the day-to-day management of videoconferencing operations for a multisite videoconferencing network.
- Provide analytical and troubleshooting support for video endpoints and fiber networks.
- Support conference room meetings, point-to-point, and multipoint (bridge) video teleconferences.
- Provide limited audio/video support for management off-site activities.
- Maintain strict confidentiality for all videoconferencing activities.
- Report operational and technical issues to managers.
Required Skills
- Ability to utilize Microsoft O365.
- Professional written and oral communication skills.
- Ability to work successfully across multiple teams.
Preferred Skills
- Experience with Polycom and Cisco infrastructure and endpoints.
Education & Experience
- Preferred Education: 4-year college degree
- Years of Relevant Experience: 2 years