Computer Support Associate II
Location: Kingsburg, CA (Onsite)
Duration: 24-Month Contract with Possible Extension
Pay Rate: $30.00/Hour
Benefits: 401K, PTO, Medical Insurance, Dental Insurance.
Work Authorization: U.S. Citizens and Green Card Holders Only
Position Overview
We are seeking an experienced Infrastructure Support Engineer to provide hands-on IT support in a fast-paced enterprise environment. This role will be responsible for supporting end users, maintaining IT infrastructure, troubleshooting technical issues, deploying equipment, and ensuring reliable day-to-day technology operations. The ideal candidate will possess strong desktop support experience, excellent customer service skills, and the ability to work independently while supporting business-critical operations.
Key Responsibilities
- Provide onsite technical support for employees, contractors, and business partners.
- Diagnose and resolve hardware, software, operating system, and peripheral device issues.
- Deploy, configure, upgrade, and replace desktops, laptops, printers, and related equipment.
- Support employee onboarding and offboarding activities, including equipment provisioning.
- Administer and support Microsoft 365 applications and services.
- Manage Active Directory user accounts, permissions, and access requests.
- Troubleshoot network connectivity issues, including wired, wireless, and VPN connections.
- Maintain accurate inventory, asset tracking, and equipment lifecycle records.
- Support conference room technology, collaboration tools, and printing services.
- Document incidents, requests, and resolutions using approved ticketing systems.
- Partner with internal IT teams to resolve escalated technical issues.
- Maintain technical documentation, procedures, and support records.
Required Qualifications
- Experience providing desktop support or infrastructure support in an enterprise environment.
- Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
- Experience supporting Microsoft 365 applications and services.
- Working knowledge of Active Directory and endpoint management tools.
- Basic networking knowledge and troubleshooting experience.
- Strong communication, customer service, and problem-solving abilities.
- Ability to manage multiple priorities and work independently.
- Ability to perform equipment installations and move computer hardware when necessary.
Preferred Qualifications
- Experience with ServiceNow or similar ITSM platforms.
- Asset management and inventory control experience.
- Experience supporting manufacturing or engineering environments.
- Knowledge of cybersecurity best practices and endpoint protection.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, Microsoft, or similar technical certifications.
What We’re Looking For
We are seeking a dependable IT professional with strong technical troubleshooting skills, excellent customer service abilities, and a proactive approach to supporting end users and business operations. The ideal candidate will be comfortable working independently, managing multiple priorities, and delivering high-quality technical support in an enterprise environment.
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