Salesforce Platform Owner
Dearborn, MI (Hybrid – 4 days onsite)
We're seeking an experienced Salesforce Platform Owner to lead and optimize a complex Salesforce ecosystem supporting dealer and customer service operations within Customer Service Division (FCSD).
In this role, you'll serve as the bridge between business teams, IT, Salesforce, and implementation partners, ensuring the platform delivers measurable business value while driving adoption, governance, and continuous improvement.
Key Responsibilities:
- Own the Salesforce platform roadmap and product backlog
- Lead requirements gathering, process mapping, and solution design reviews
- Manage implementation partners, delivery timelines, and quality standards
- Drive adoption, change management, and value realization
- Support Salesforce Service Cloud, Automotive Cloud, Field Service, Agentforce, and Data Cloud initiatives
- Establish AI governance and identify Agentforce use cases
- Configure and maintain core Salesforce administration functions
- Partner with dealer operations, warranty, parts, and customer service teams
Required Qualifications:
- 5+ years of Salesforce experience
- 2+ years as a Platform Owner, Product Owner, Lead Admin, or Technical Account Manager
- Deep expertise in Salesforce Service Cloud
- Strong business analysis and stakeholder management skills
- Experience managing third-party implementation partners
- Knowledge of Agentforce, Data Cloud, and AI-enabled Salesforce solutions
- Salesforce Administrator Certification
Preferred:
- Automotive industry experience
- Automotive Cloud, Field Service, MuleSoft, and Copado experience
- Service Cloud Consultant, Agentforce Specialist, or Data Cloud certifications
If you're a business-focused Salesforce leader who can drive platform strategy, partner management, and measurable business outcomes, we'd love to hear from you.
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