Employee Experience Representative
Pay: $20.00 – $21.42/hr
Location: Moline, IL
Schedule: Full-Time, Monday-Friday | 40 hours/week
Work Arrangement: Hybrid (4 days onsite, 1 day remote after training)
Position Overview
We are seeking an Employee Experience Representative to support a large Human Resources Operations team in Moline, IL. This role focuses on delivering exceptional customer service while assisting employees and HR partners with a variety of HR processes, transactions, and employee support activities. This is an excellent opportunity for someone with strong organizational skills, attention to detail, and an interest in human resources operations.
Responsibilities
- Provide timely, professional, and customer-focused support by researching and resolving employee and HR inquiries
- Assist with HR processes including talent acquisition support, internal transfers, organizational changes, employee record maintenance, and training administration
- Maintain confidentiality while handling sensitive employee information
- Ensure service level agreements (SLAs) are consistently met or exceeded
- Participate in continuous improvement initiatives and recommend process enhancements
- Collaborate with HR Operations team members to resolve escalations and improve service delivery
- Support HR systems and administrative activities across multiple functions
Qualifications
Required:
- Strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Excellent analytical, organizational, and problem-solving skills
- Strong written, verbal, and interpersonal communication abilities
- Experience working effectively within a team environment
- Ability to adapt to change and support process improvements
Preferred:
- Previous HR Operations, Human Resources, or employee support experience
- Customer service experience
- Experience working with HRIS systems, including SuccessFactors modules such as Recruiting, Onboarding, Learning Administration, or Employee Profile
- Proficiency with Microsoft Excel
- Bachelor’s degree in Human Resources, Business, or a related field
Why Apply?
- Hybrid work schedule after training
- Professional HR experience with a well-established organization
- Opportunity to contribute to employee experience and HR service excellence
- Collaborative team environment with growth and development opportunities
- Hands-on experience with HR systems and operational processes
If you have strong customer service skills, enjoy solving problems, and are interested in building a career in Human Resources, we’d love to hear from you. Apply today!
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