Services Engagement Supervisor
Job Type: W2, Contract
Job Location: Remote
Pay Rate: $35.00 – $40.00 an hour, dependent on benefits
Role Overview
The Services Engagement Supervisor acts as a strategic partner to assigned services management, ensuring daily operations are executed with precision and urgency. This role demands a high level of resourcefulness, strong communication skills, adaptability in a fast-paced environment, and a process-driven mindset with flexible problem-solving capabilities.
Key Areas of Responsibility
- Serve as a liaison between Services departments, Sales teams, and clients to support service delivery within the assigned segment/region.
- Monitor and report on Sales pipeline to support services forecasting and resource fulfillment.
- Review and approve Statements of Work (SOWs) to ensure compliance with the client’s standards and risk management protocols.
- Sign and execute SOWs within contract thresholds.
- Manage full life-cycle operational engagement and project delivery.
- Ensure timely and accurate revenue and cost recognition.
- Oversee resource fulfillment requests and ticketing.
- Resolve escalated customer service issues strategically.
- Provide actionable intelligence to Services Managers.
- Build trusted partnerships with assigned Services Managers.
Additional Responsibilities
- Approve system entries and financial documents (invoices, credit memos, etc.) for assigned customers.
- Participate in tool and process improvement initiatives.
- Communicate engagement methodologies and best practices.
- Promote and share operational best practices.
- Support the vision, goals, and strategies of Services Operations.
- Contribute to team meetings and collaborative efforts.
Qualifications
Minimum Requirements
- Bachelor’s degree in Business, Finance, Leadership, or Technology.
- 5 years of relevant professional experience, OR
- 2 years of supervisory experience.
Required Skills
- Forward-thinking leadership and collaboration.
- Excellent written and verbal communication.
- Ability to thrive in a dynamic, fast-paced environment.
- Influential communicator tailored to diverse audiences.
- Skilled in translating data into actionable insights for leadership.
Preferred Qualifications
- Master’s degree in Business, Finance, Leadership, or Technology.
- Experience with Professional Services Automation tools.
- Background in process improvement initiatives.
- Proficiency in Power BI and Excel dashboard creation.