Title: IT Support Specialist
Location: Rosemont, IL
Details: Contract to hire position after 3 months, fully onsite role
Pay Rate: $34.00 – 36.00/hr. with benefit inclusions
Job Summary
The IT Specialist serves as a key technical support resource for corporate infrastructure and application teams, ensuring seamless technology operations across the organization. This role is responsible for resolving technical issues, supporting end-user hardware and software needs, and assisting with the deployment and maintenance of IT solutions. The IT Specialist also plays a hands-on role in managing IT assets, coordinating vendor services, and supporting audiovisual and networking equipment. Success in this position requires strong troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced, collaborative environment.
Responsibilities
- Troubleshoot and resolve incident and service request tickets, documenting outcomes and escalating complex issues as needed.
- Log and manage all IT activities using the organization’s ITSM tool, ensuring accurate and timely updates.
- Provide technical support for meetings, including setup and maintenance of audiovisual and computing equipment.
- Assist in the deployment of IT solutions such as hardware/software installations, user onboarding, training, and documentation.
- Configure and maintain hardware and software both onsite and remotely, adhering to corporate standards and best practices.
- Manage IT-related changes for employee lifecycle events, including equipment setup, removal, and basic user training.
- Support operations during peak periods with equipment returns, printer maintenance, and coordination of vendor repairs.
- Track IT inventory, maintain spare parts stock, and oversee vendor service activities to ensure timely and effective repairs.
Years of Experience and Education
Minimum of 2 years of knowledge in the technologies used within IT Area:
- Windows Desktop environment configuration and troubleshooting
- Desktop troubleshooting skills
- PC Hardware build and configuration skills
- General knowledge of handheld devices (Smartphones, iPads, Android tablets)
- General knowledge of all Microsoft Office applications
- Bachelor’s degree preferred but not required.
Skills Required
- Previous desktop and mobile support experience
- Hardware and Peripheral troubleshooting
- Patience, empathy, and ability to communicate effectively with end users
- A+ or any Microsoft certification is preferred
- WLAN/LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
- Network troubleshooting skills
- Active Directory and related support tools
- Server operating systems: Windows modern and legacy
- DHCP, DNS, WINS, TCP/IP networking
- Third Party Software: Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
- Moves, Adds and Changes with regard to telecom wiring and devices
- Audio visual experience with Enterprise Video Endpoints and portable/stationary LCD projectors