Job Title: Business Continuity Analyst
Contract Duration: 1 year
Location: New York, NY
Work Arrangement: Remote (EST preferred, but open to CST/MST/PST)
Responsibilities
- Design and development: Create realistic and customized scenarios for tabletop testing, including potential developments or “injects” that challenge participants.
- Facilitation: Support facilitation of exercises in a low-stress, “no-fault” environment, guiding participants through the scenario and encouraging open discussion.
- Coordination and collaboration: Work with internal stakeholders (e.g., IT, legal, communications, executives from the business) and external partners to ensure exercise objectives align with business goals and risk management strategies.
- Documentation and reporting: Capture observations and key takeaways during the exercise. Produce a detailed After-Action Report (AAR) summarizing findings, identifying gaps, and providing actionable recommendations for improvement.
- Follow-up and improvement: Track and ensure that action items identified in the AAR are addressed. Update incident response plans, policies, and procedures based on lessons learned.
- Training and program management: Assist in developing and delivering training programs that support testing objectives. Additional responsibilities as assigned, including potentially after hours support as needed infrequently. Contribute to defined, scoped, and agreed-upon initiatives that bolster resilience programs.
Required Qualifications
- Experience: 3-5 years of experience in incident management, business continuity, emergency management, or a related field.
- Technical knowledge : In-depth knowledge of Business Continuity and Crisis Management frameworks leveraged to focus on all-hazards approach to testing
Skills
- Strong facilitation skills: The ability to lead group discussions effectively, manage group dynamics, and engage diverse audiences.
- Excellent communication skills: Clear and concise writing for reports and the ability to interface with both technical and non-technical staff, including executive leadership. Analytical skills: The ability to assess exercise outcomes, identify strengths and weaknesses in plans, and pinpoint areas for improvement.
- Time management and organization: The capability to manage multiple tasks and keep the exercise on schedule.
- Conflict management: The ability to navigate disagreements in a collaborative, no-fault environment to draw out answers and solutions.
Education
- Bachelor's degree required
- Master's degree preferred
Must Have Skills
- Strong written and verbal communication skills
- Facilitation
- Experience in supporting and running tabletop exercises
Nice to Have Skills
- Reporting and documentation
- Creating and presenting trainings
- Strong organizational skills and managing multiple projects