Service Engineer
Work Schedule: Remote, with 50-70% travel
Location: Warren, MI
Pay Rate: Starting at $50/hour, depending on chosen benefits
**Must live close to the airport** About the Role
Join a dynamic team as a Service Engineer 4, supporting technical diagnosis and troubleshooting for home charging and energy distribution/storage systems. This is a new position created to meet the growing need for onsite technical support in the industry. You’ll work in a mix of office, laboratory, and residential customer environments, collaborating closely with hardware and software engineers.
Key Responsibilities
- Provide onsite troubleshooting and analysis for residential home charging and energy distribution/storage systems.
- Diagnose and resolve technical issues, supporting installers, technical advisors, and customers.
- Communicate technical issues and repair processes clearly to all stakeholders.
- Use diagnostic tools to ensure high customer satisfaction during issue resolution.
- Coordinate with customer care and operations for onsite support.
- Support product returns and warranty processes.
- Document findings and deliver required reports.
- Train other field service engineers and contribute to technical training materials.
- Provide feedback to improve products, processes, and customer satisfaction.
Candidate Requirements
- Experience: 8+ years in the electrical/electronic field, with a strong background in electrical work. Candidates with journeyman, engineering, or installation experience are highly preferred.
- Education: Bachelor’s degree in Engineering or related technical field preferred; open to candidates with a high school diploma (HSD) and relevant experience.
- Skills:
- Strong oral and written communication skills.
- Deep electrical/electronic experience.
- Knowledge of installation and electrical codes.