W2 Contract
Local to IL
$40/hr Position Summary:
We are seeking a highly motivated and detail-oriented professional to join our Payments team as a Business Analyst This role is responsible for building and maintaining strong relationships with external acceptance partners—including Acquirers, Merchants, Processors, Payment Gateways, Integrated Payment Providers, Payment Facilitators, and Point-of-Sale (POS) software developers—to ensure our payment acceptance is fully integrated, compliant, and supported across the payments ecosystem.
Key Responsibilities:
- Develop and manage relationships with external partners to support seamless payment acceptance and compliance across platforms.
- Act as a trusted advisor to partners and internal stakeholders, resolving operational challenges and ensuring alignment with Discover’s acceptance standards.
- Intake, track, and resolve system failures and non-compliant conditions related to card transaction processing, including POS testing and remediation activities.
- Provide day-to-day support for acquirers, issuers, processors, and network-to-network partners by researching complex issues and delivering timely solutions.
- Manage multiple business client relationships simultaneously while supporting department-level analytics and reporting tasks.
- Identify, analyze, and resolve operational issues to ensure smooth processing, risk mitigation, and stakeholder alignment.
Required Skills & Experience:
- Experience in electronic payments and the merchant card processing industry.
- Strong understanding of payment ecosystems and partner operations.
- Proficiency in:
- Snowflake
- Tableau
- Salesforce
- Microsoft Excel
- Advanced PC competency including Microsoft Office Suite: Excel, Word, PowerPoint, and Teams.
- Excellent written and verbal communication skills.
- Strong internal and external client management abilities.
- Ability to work independently and collaboratively in a fast-paced environment.