Location: Hybrid in Richardson, TX
Pay: $54 per hour
Job Summary:
This role supports vendor management by overseeing supplier performance, ensuring compliance with contracts, enforcing penalties, and assessing risk. Responsibilities include tracking SLAs and KPIs, identifying improvement opportunities, coordinating audits, and managing supplier interactions. The position also assists team members and leadership with vendor-related activities.
Job Responsibilities:
- Executes Enterprise Supplier Management Governance Program for mid-tier list of critical suppliers (Tier 2) to support business objectives
- Plans and coordinates execution on Strategic Business Reviews with critical / enterprise suppliers and with executive leaders (1x per year per supplier for Tier 2)
- Executes, calibrates the Balanced Scorecard (supplier customer satisfaction survey) with internal leadership and business owners (1x per year per supplier for Tier 2)
- Delivers Balanced Scorecard results to critical supplier and monitors action plans to drive improved performance
- Drives SLA oversight and monitoring; ensures remediation of missed SLAs
- Drives SLA penalty process and SLC collection
- Manages contractual obligations with supplier and the business and leads monthly stewardship/governance meetings with the supplier
- Build strong relationships with internal stakeholders across various departments (including Risk Management, Privacy, Audit, Finance, Legal and Information Security, Government, Retail and Healthcare Management) and suppliers
Required Skills and Experience:
- College Degree in Business/Finance OR at least 4 years of relevant experience
- 4-6 years of experience with vendor interactions or managing vendors and/or experience in a procurement environment.
- Knowledge of vendor management best practices (specific performance management, risk, compliance, and audit vendor processes).
- Experience in project management and vendor negotiation.
- Experience developing presentations and presenting to management and other internal groups.