Job Title: Computer Support Associate I – Infrastructure
Contract Type: W2, 2 years
Location: Fargo, ND
Work Arrangement: Onsite, 1st Shift
Pay: $25.87 per hour
**Note: Visa sponsorship is not available, now or in the near future, for this position. In addition, NO C2C or C2H arrangements**
SUMMARY
- Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.
RESPONSIBILTIES
- To provide onsite deskside Tier 2 support performing the following duties
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates – exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- This position will require some travel to Valley City, ND when needed
QUALIFICATIONS
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
EDUCATION
- Degree in an Information Technology discipline or equivalent experience. – High School or secondary diploma or equivalent
ADDITIONAL INFO:
• Metatarsals are required on the first day