Operations Specialist II
Location: Remote, Washington, DC
Duration: 12 months, W2 Contract
Pay: $48-50/hr
About the Role
Help shape the future of AI-powered products. This role is perfect for someone who thrives in dynamic environments, loves solving problems, and is passionate about delivering exceptional user experiences. You’ll work closely with cross-functional teams to improve workflows, support new product launches, and adapt to evolving business needs.
Key Responsibilities
- Deliver outstanding support for users across multiple AI-driven platforms.
- Collaborate with cross-functional teams to enhance operational workflows and systems.
- Analyze data and identify opportunities for process improvements.
- Adapt quickly to new contexts, requirements, and product features.
- Handle sensitive information with professionalism and discretion.
- Contribute to a collaborative team environment, including mentoring interns.
- Support new product launches and take on evolving assignments as business needs change.
Required Skills & Qualifications
- Fluent in English with excellent grammar and writing skills.
- Strong written and verbal communication; able to explain complex concepts clearly.
- 2–3 years of experience in support, operations, hospitality, editorial QA, or virtual assistance (tech/customer service preferred).
- Analytical thinker with strong problem-solving abilities.
- Ability to quickly comprehend complex information and adapt to new contexts.
- Passion for delivering exceptional customer experiences.
- Strong organizational and time management skills.
- Familiarity with customer service tools/software and ability to learn new technologies quickly.
Preferred Skills
- Experience in tech or customer service environments.
- Conflict resolution and managing challenging situations.
- Creative and innovative approach to problem-solving.
- Experience collaborating with interns and diverse teams.