Epitec
POSITION:
Technical Support Specialist
JOB TYPE:
W2 – Full Time – Contract-to-Hire
LOCATION:
Onsite – Menomonee Falls, Wisconsin
PAY RANGE:
$25.00
Client:
US Foods
Start Date:
01/20/2025
End Date:
Contract-to-Hire
JOB SUMMARY FOR TECHNICAL SUPPORT SPECIALIST:
Seeking a Technical Support Specialist to provide basic technical support to US Foods clients. This role involves troubleshooting application issues, diagnosing desktop/laptop software problems, and installing/configuring software, print drivers, and utilities. The ideal candidate will have strong communication skills, customer service experience, and the ability to work in a team environment with a flexible schedule.
RESPONSIBILITIES FOR TECHNICAL SUPPORT SPECIALIST:
- Identify, manage, escalate, and resolve technical issues.
- Install and configure software, print drivers, and utilities for workstations and networks.
- Troubleshoot IT issues including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
- Provide basic technical support to clients and troubleshoot application issues.
REQUIRED EXPERIENCE FOR TECHNICAL SUPPORT SPECIALIST:
- Degree Requirements: No Bachelor’s degree required.
- Minimum Experience: 1–3 years of related work experience or equivalent combination of education and experience.
- Customer Service: 1–3 years required.
- Contract-to-Hire: Yes.
SKILLS AND QUALIFICATIONS FOR TECHNICAL SUPPORT SPECIALIST:
Top 3 Hard Skills:
- Troubleshooting desktop, printer, and notebook issues.
- Strong MS Office user and support experience.
- Basic diagnosing of software problems.
Top 3 Soft Skills:
- Excellent communication skills.
- Ability to work in a team environment.
- Flexibility in work schedule.
Preferences:
- 1–3 years technical experience a plus.
- Previous experience in IT support roles.
ADDITIONAL DETAILS:
- Contract Type: Full Time, Contract-to-Hire.
- Shift: Monday–Friday.
- Shift Hours:
- 8:00 AM – 5:00 PM (three days/week).
- 10:00 AM – 7:00 PM (two days/week).
- Remote Possibility: None (fully onsite).
- Interview Process: 1 round; virtual or in-person.
- Work Environment: Onsite support role with client interaction.