Operations Lead
Location: Chicago, IL
Job Type: W2 Contract, potential to extend
Schedule: Monday – Friday, first shift
Pay Rate: $33 – 50/hourly depending on years of experience, expertise level, and benefits
Job Summary:
The Operations Leads will report to the NA CRS Operations Manager This role will be responsible for delivering optimal results through the successful deployment and execution of initiatives that support NA CRS specifically around the 3×3 execution.
Day-to-day direction will be taken from the Operations Manager, with ad hoc requests from four Client Service Delivery and Training Leaders to execute regionally. These FTCs will engage with field colleagues to support service delivery, jeopardy situations, data analysis, and communication across 1,000 field colleagues. These colleagues will also focus myopically on hitting (and measuring) our targets and progress around utilization, new business onboarding, and regular onboarding to ensure we meet our business case objectives.
This role will play a key role in helping to drive change in our US sub-regions. They will need to develop a detailed knowledge of the business and Aon’s internal processes and procedures to drive the organization to higher level of efficiency and performance.
Responsibilities
- Partner with the NA CRS Operations Manager II and the Client Service Delivery Organization to deliver optimal results through coordination and execution
- Provide tracking support to the Operations Manager where needed
- Support the Account Specialist organization and CRS COO organization to meet our 3×3 objectives
- Drive key change and transformation initiatives identified by senior management.
- Escalate situations promptly where there are system limitations/challenges and/or resistance to change around onboarding and utilization, and remediate quickly
- Develop and support strategy around 2026 onboarding, taking into consideration learnings from 2025
Qualifications
- Bachelor’s Degree
- Minimum 5 – 7 years – Operational, data analytics, and/or communications experience.
- Strong project management, organizational, and communication skills
- Aptitude to understand key drivers of success and performance
- Insurance Brokerage experience a plus
- Proficient in MS Office and Excel (Pivot Tables, VLOOKUP’s)
- Able to work in a complex global matrix environment
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