Job Title: AR Dispute Resolution Consultant
Contract Type: W2
Location: Vernon, Hills, IL
Work Arrangement: Hybrid
Scheduled: 8:00am – 4:30pm
Summary
We are seeking a highly skilled AR Dispute Resolution Consultant. As an AR Dispute Resolution Consultant, you will be responsible for managing the dispute resolution process and resolving discrepancies including billing errors, discrepancies between invoices and purchase orders, incorrect delivery of goods or services and defective products in a timely and efficient manner as well as mentoring and coaching new coworkers. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.
What you will do
- Collaborate with various departments, including sales, customer service, and collections, to gather necessary information and resolve customer disputes.
- Research disputes to determine facts and identify root cause and pathway to resolution
- Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by Management
- Maintain open disputes reporting and provide periodic status updates to leadership with anticipated resolution date
- Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
- Engage in clear and professional communication with customers and stakeholders
- Maintain comprehensive records of all dispute-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review
- Ensure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process.
- Adhere to internal controls and maintain a high level of data accuracy and integrity
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