Administrative Assistant/Testing Center Specialist
Location: Cambridge, MA (On-Site)
Job Type: W2 contract, 3 months, possible extension
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Pay: $20-$25 / hour
About the Role
We’re seeking a Testing Center Specialist to support exam accommodations and daily testing center operations for students. In this highly organized, student-facing role, you’ll coordinate testing accommodations, manage exam logistics, provide exceptional customer service, and collaborate with campus partners to ensure a smooth testing experience.
Key Responsibilities
- Coordinate and support students with testing accommodations.
- Partner with the Registrar’s Office, Disability Access Office, faculty, and campus departments to ensure accommodations are properly implemented.
- Schedule exams, assign testing spaces, and prepare exam materials.
- Support testing technology and specialized exam formats.
- Assist students and faculty with the testing center management system.
- Proctor exams and monitor testing rooms as needed.
- Respond to accommodation-related questions and resolve issues during exams.
- Manage exam distribution, collection, recordkeeping, and faculty pickups.
- Provide front desk support, answer phones, greet visitors, and handle administrative tasks.
Qualifications
Required:
- High school diploma or equivalent.
- 1+ year of academic, administrative, or customer service experience.
- Strong communication and organizational skills.
- Ability to maintain confidentiality and attention to detail.
Preferred:
- Experience working in higher education, testing environments, or student services.
- Familiarity with academic policies, exam administration, or accommodation services.
- Proficiency with Microsoft Office and other software systems.
- Strong problem-solving and customer service abilities.
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