Position: Administrative Coordinator
Location: Detroit, MI (remote; must be local to Detroit)
Employment Type: Full-Time Contract
Pay: $18-21 per hour based on benefits
Description: Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.
Requirements:
- 1 to 3 years of experience in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence
- Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment
- Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities
- Excellent interpersonal, written, and oral communication skills.
- Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent
- Associate’s Degree required
Preferred:
- Working knowledge of systems/applications such as Members Edge, GroupCRM, Group/Agent Portal, eMVP and eBilling
- High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams