Overview
We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role supports daily help desk operations and plays a key role in onboarding and supporting users within a learning platform environment. The ideal candidate is detail-oriented, tech-savvy, and able to manage multiple priorities in a fast-paced setting.
Details
- Location: Smyrna, TN
- Schedule: Hybrid 7:00 AM – 4:00 PM
- Compensation: $25/hr with 10 PTO days and 16 holidays
Responsibilities
- Provide live chat support to dealership personnel, addressing inquiries related to vehicle maintenance, service, and repair
- Document, track, update, and close support cases while utilizing internal databases and resources
- Navigate service manuals and internal tools to research and resolve inquiries
- Support platform onboarding, account setup, and user guidance for dealership tools and programs
- Gather and communicate feedback from dealership technicians to internal teams
- Collaborate cross-functionally to meet reporting and operational requirements
- Create reports, dashboards, and presentations using Excel and PowerPoint
- Support Salesforce reporting and case tracking activities
- Conduct outbound calls to assist dealerships with non-diagnostic technical inquiries
- Initiate remote support sessions to assist with system or technical issues
- Assist with training coordination, meeting preparation, and special projects
- Develop and distribute technical alerts to support knowledge sharing
- Complete additional support tasks as needed
Required Qualifications
- Strong communication and interpersonal skills
- Ability to manage multiple time-sensitive tasks and prioritize effectively
- Typing speed of at least 40 WPM
- Comfortable using technical resources, databases, and support tools
- Minimum 2 years of experience in a professional environment
- High school diploma or equivalent
Preferred Qualifications
- Automotive service or parts experience
- IT or technical support experience
- Associate degree or relevant coursework/training
- Experience with Salesforce or similar CRM systems
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Ability to quickly learn new systems and platforms
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