IT Support Specialist
Location: Zebulon, NC (Onsite)
Duration: 90-Day Contract-to-Hire (Extensions every 90 days)
Schedule: Full-Time | Monday-Friday
- Mon/Wed/Fri: 8:00 AM – 5:00 PM
- Tues/Thurs: 10:00 AM – 7:00 PM
Shift: 1st Shift
Pay Rate: 31/hr
About the Role:
Our client is seeking an IT Support Specialist to provide hands-on technical support for employees in both office and warehouse environments. This position supports end users with laptops, printers, warehouse Android devices, software installations, and network connectivity issues. The ideal candidate will have strong troubleshooting skills, excellent customer service experience, and the ability to manage a high-volume ticket queue while delivering outstanding support.
Responsibilities:
- Provide desktop and technical support for local office and warehouse users.
- Troubleshoot hardware, software, printer, scanner, laptop, desktop, and mobile device issues.
- Install, configure, and maintain operating systems, software applications, print drivers, and utilities.
- Create, update, manage, and resolve support tickets.
- Support warehouse Android devices and network-connected equipment.
- Perform printer maintenance and troubleshooting throughout the facility.
- Diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Utilize remote support tools to assist users and resolve technical issues.
- Document troubleshooting steps, resolutions, and work performed.
- Escalate complex technical issues when necessary.
- Monitor systems, identify recurring issues, and implement corrective actions.
Required Qualifications:
- 3-5 years of IT Support, Help Desk, Desktop Support, or Technical Support experience.
- 3-5 years of customer service experience.
- Experience supporting Windows operating systems.
- Experience troubleshooting desktops, laptops, printers, scanners, and mobile devices.
- Knowledge of user accounts, permissions, profiles, registry functions, and system recovery tools.
- Experience with imaging and deployment tools.
- Working knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience using remote support tools such as RDP, Microsoft Teams, or similar technologies.
- Strong verbal and written communication skills.
Preferred Qualifications:
- CompTIA A+ Certification.
- Microsoft certifications.
- Strong Microsoft Office support experience.
- Previous enterprise desktop support experience.
- Experience supporting warehouse or distribution environments.
Soft Skills:
- Strong customer service and end-user support skills.
- Ability to explain technical issues to non-technical users.
- Excellent problem-solving and critical-thinking abilities.
- Patience and professionalism when supporting users under pressure.
- Strong documentation and ticket management skills.
- Team-oriented mindset with a willingness to help where needed.
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