Commercial Card Technical Support Specialist
Location: Hoover, AL
Job Type: Hybrid, contract-to-hire
Expected hours per week: Full-time on-going contract-to-hire, 40 hours per week
Schedule: 4 Days Onsite, Fridays Remote
Pay Range: $28- 30 per hour
Overview
We are seeking a Commercial Card Technical Support Specialist to provide expert support to high-value commercial card clients and internal business partners. This role is responsible for researching and resolving complex technical issues, supporting client implementations, delivering training, and ensuring clients maximize the value of commercial card services.
This is an excellent opportunity for a customer-focused professional with strong technical support experience, problem-solving abilities, and a passion for delivering exceptional client service.
Key Responsibilities
- Research, troubleshoot, and resolve complex technical issues for clients and internal partners.
- Support commercial card programs by responding to inquiries and managing incoming service requests.
- Monitor and manage shared support inboxes, ensuring timely resolution of client concerns.
- Assist clients with post-implementation support and training.
- Provide ongoing guidance and recommendations to help clients optimize card program utilization.
- Generate reports and perform additional support activities to meet client and business needs.
- Collaborate with Relationship Managers, Account Managers, and other internal stakeholders.
- Mentor and provide guidance to junior team members as needed.
Required Qualifications
- High School Diploma or GED.
- 5+ years of experience in one or more of the following:
- Technical Support
- Client Services
- Implementations
- Customer Support Operations
Preferred Qualifications
- Bachelor’s degree.
Desired Skills & Competencies
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong customer service and relationship management skills.
- Detail-oriented with a high level of accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Experience supporting financial products, payment solutions, or commercial card programs is a plus.
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