Community Outreach Liaison
Location: Warwick, RI (Onsite)
Employment Type: Contract | Long-Term Assignment
Compensation: Minimum $22.00
Epitec is seeking a dependable and customer-focused Community Outreach Liaison to support a long-term onsite opportunity in Warwick, Rhode Island. This role serves as a key point of contact for community members seeking assistance with utility-related questions, billing concerns, and service inquiries.
The ideal candidate is patient, compassionate, and able to remain professional in challenging situations while following established policies and procedures. This is an excellent opportunity for someone who enjoys helping others and is committed to providing exceptional customer service.
Key Responsibilities
- Respond to inbound calls from community members regarding utility services and billing concerns.
- Assist customers who may be disputing charges or seeking service-related support.
- Demonstrate professionalism, empathy, and patience during difficult conversations.
- Accurately document interactions and follow established agency policies and procedures.
- Provide clear, concise information and guidance to customers while maintaining a positive experience.
- Handle high-volume communications in a fast-paced environment.
Required Qualifications
- High School Diploma or equivalent.
- 3+ years of customer service experience in a professional office, customer support, or call center environment.
- Strong communication and interpersonal skills.
- Ability to de-escalate challenging situations while maintaining professionalism.
- Reliable, dependable, and committed to a long-term assignment.
- Strong attention to detail and ability to follow established processes.
Preferred Qualifications
- Previous experience working in a government, municipal, or state agency environment.
- Bilingual Spanish language skills.
What We’re Looking For
- Excellent listening and problem-solving skills.
- A customer-first mindset with a passion for helping people.
- The ability to remain calm and composed under pressure.
- Strong attendance and reliability.
- Someone seeking a stable, long-term opportunity.
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