Infrastructure Engineer – 3rd Shift (Onsite in Waterloo, IA)
Pay Rate: $25/hour
Shift: 10:30 PM – 7:00 AM (3rd shift)
Location: Onsite at Waterloo, IA
Visa Sponsorship: Not available now or in the future
Dress Code: Business casual; metatarsal shoes required on Day 1
Travel: Occasional travel between Waterloo area locations using personal vehicle
Equipment Use: May operate a John Deere Gator inside the factory after training
On-Call: Weekend on-call rotation required
Overtime: Possible
Position Summary
The Infrastructure Engineer will provide onsite deskside IT support at the Waterloo, IA location. This role involves maintaining and troubleshooting hardware, software, and network systems, ensuring smooth operations across the facility.
Key Responsibilities
- Perform and monitor stable, routine IT operations such as:
- Imaging computers
- Replacing printer toner
- Disposing of outdated assets
- Resolving ServiceNow trouble tickets
- Maintain and update documentation including:
- Asset records in Asset Center
- Process logs, contact lists, and incident reports
- Inventory and maintenance records
- Communicate effectively via email and maintain basic documentation
- Identify and resolve issues using pre-established solutions; escalate issues outside standard procedures
- Schedule equipment maintenance, order supplies, and monitor inventory
- Apply basic technical knowledge to support operations (e.g., replacing printer rollers, troubleshooting via KB articles)
Qualifications
- Basic understanding of computing and networking fundamentals
- Familiarity with Microsoft Office and internet/intranet applications
- General knowledge of computer security policies and concepts
- Minimum 1 year of IT experience preferred; recent graduates will be considered
Education
- High school diploma or equivalent required
- Degree in Information Technology or related discipline preferred