Job Title: Configuration Technician
Contract Duration: 3 months, possible extension
Location: Libertyville, IL
Work Arrangement: Onsite
Work Schedule: 5:30am-2pm
Pay: $22.65 per hour
Summary
The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis. This will include un-boxing units to configure and boxing units back up to prepare for shipment.
Responsibilities
- Configure customers systems to their required specifications.
- Test systems to ensure 100% quality.
- Maintain minimum monthly productivity goals.
- Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
- Ensure that customers receive the highest level of customer service.
- Communicate issues concerning customer orders to the area Help Desk or Team Leader.
- Adhere to safety procedures and guidelines at all times.
- Perform any additional duties assigned by management.
Minimum Qualifications
- High School diploma or GED.
- A + Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge.
- Other Required Qualifications
- Analytical skills and the ability to solve problems
- Ability to quickly learn about new technology and keep pace with an ever-changing industry
- Ability to assemble and disassemble computer equipment, mechanically inclined
- Obtain certifications and continually learn new technology.
Preferred Qualifications
- Net+ Certification
- Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers
- Basic knowledge of CDW’s internal systems
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