Job Title: CRM Systems Support Specialist
Location:
Cambridge, MA 02138 (Hybrid)
Job Type:
W2 Contract (3-Month Assignment)
Expected Hours Per Week:
35 hours per week
Schedule:
Monday-Friday, approximately 7 hours per day
Pay Range:
$35.00-$45.00/hr
Job Description:
Epitec is seeking a detail-oriented CRM Systems Support Specialist to provide administrative and systems support for CRM platforms, application systems, forms, and related business tools. This role will play a key part in maintaining data integrity, supporting end users, assisting with system maintenance, and contributing to ongoing operational improvements.
The ideal candidate is highly organized, comfortable working with data and technology, and enjoys supporting business processes through system administration and troubleshooting.
Responsibilities:
- Maintain and update records across CRM, application, and related business systems
- Review and audit data for accuracy, completeness, consistency, and duplicate records
- Assist with data cleanup activities, imports, exports, and routine reporting
- Provide administrative support for CRM, application, workflow, and form-based systems
- Respond to user inquiries and assist with troubleshooting and issue resolution
- Document business processes, system updates, and recurring support issues
- Support testing efforts for system enhancements, forms, workflows, and integrations
- Participate in system maintenance and quality assurance activities
- Assist with special projects and operational initiatives as needed
Required Qualifications:
- High school diploma or equivalent
- Strong attention to detail and organizational skills
- Ability to manage data accurately and efficiently
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and common business applications
- Ability to work independently and collaboratively in a team environment
Preferred Qualifications:
- Experience supporting CRM, application, database, form, or workflow systems
- Knowledge of data management, record maintenance, reporting, and quality control practices
- Experience with system testing, documentation, and end-user support
- Familiarity with Salesforce, OpenWater, or similar platforms is a plus
- Experience identifying and resolving data quality issues
About Epitec
Epitec is a premier IT, engineering, and professional staffing company committed to helping people achieve their career goals while connecting organizations with exceptional talent. We offer competitive compensation, comprehensive benefits, and opportunities with industry-leading organizations.
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