Customer Support Representative II
Johnston, IA (100% Onsite)
We are seeking Customer Support Representatives to join a fast-paced technical support team supporting customers and dealers with software, technology, and equipment-related inquiries. This role is ideal for candidates who enjoy problem-solving, customer interaction, and working with technology.
Pay & Benefits
- $19.50/hour
- Retention bonuses available after 6, 12, and 24 months
- Pay increases available after 6, 12, and 24 months
- Full-time schedule (40 hours per week)
- Long-term contract opportunity
Schedule
Candidates must be available to work any 8-hour shift between 7:00 AM and 7:00 PM CST, Monday through Friday. Shift assignments may vary based on business needs. Training will be conducted on a daytime schedule for approximately 6 weeks.
Responsibilities
- Provide customer support via phone, email, and chat
- Troubleshoot software and technical issues
- Research solutions and resolve customer concerns
- Document all customer interactions within a case management system
- Navigate multiple computer systems while assisting customers
- Create and maintain online support resources
Qualifications
- Customer service, customer support, call center, help desk, or related experience
- Strong computer and troubleshooting skills
- Experience working with multiple software systems simultaneously
- Excellent communication and conflict resolution skills
- Ability to quickly learn new software and technology platforms
- Experience with data management preferred
Preferred Qualifications
- Bachelor’s degree in any field such as Business, Agriculture, IT, Engineering, Math, Communications, or a related discipline
- Agriculture or Precision Farming experience
- Dealership or equipment industry experience
- Technical certifications or IT-related training
- Experience supporting software, technology, or equipment-based products
Important Information
- 100% onsite position in Johnston, IA
- Training and mentoring lasts approximately 6 weeks
- No time off is permitted during the training period except for approved excused absences
- Strong attendance and punctuality are required
- Limited local travel for training events and site visits may occur
- Candidates must be comfortable working in a high-volume customer support environment
- Visa sponsorship is not available for this position
If you have strong customer service skills, enjoy solving problems, and are comfortable working with technology, we’d love to hear from you.
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