Position: Customer Support Specialist
Location: Flint and Saginaw (Onsite)
Pay: $23 per hour
W2 Contract: 5 Months; Feb – May
Overview:
We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role is dedicated to educating customers on how to download and use our company mobile app for making payments. The consultant will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption.
Key Responsibilities
- Greet customers in the payment office lobby and provide friendly, personalized assistance.
- Demonstrate how to download and install the company’s mobile app on customer devices.
- Guide customers through the process of making a payment using the app.
- Guide customers through the process of making a payment using the website via materials provided.
- Explain the benefits of digital payments, including security, convenience, and speed.
- Troubleshoot basic app-related issues.
- Track and report daily interactions and adoption metrics to management.
- Collaborate with internal teams to share customer feedback and identify barriers to adoption.
- Maintain a professional and approachable presence to ensure a positive customer experience.
Qualifications
- Education: High school diploma or equivalent; additional training in customer service or technology is a plus.
- Experience: 1–2 years in customer service, retail, or a similar role involving direct customer interaction.
- Familiarity with mobile apps and basic troubleshooting.
- Strong communication and interpersonal skills.
- Ability to explain technical concepts in simple, clear language. Comfortable working in a fast-paced, customer-facing environment.
Preferred Skills
- Experience in digital adoption or technology support.
- Basic understanding of payment systems and mobile applications.
- Bilingual skills are a plus