Job Title: Customer Service – Chat Agent
Location: Warren, MI
Job Type: Full-Time
Expected hours per week: 40 hours
Schedule: Hybrid during training (onsite Tues/Wed/Thurs, remote Mon/Fri). Fully remote post training.
Pay Range: $20 an hour with benefits
Job Description:
This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
- Respond to customers through live chat, email, and digital messages (not phone calls)
- Answer questions about vehicles, pricing, promotions, financing, and services
- Help customers book dealership appointments for sales or service
- Calm down frustrated or upset customers and take ownership of the issue until it’s resolved
- Turn interested customers into leads by encouraging next steps like scheduling a visit or requesting more information
- Type quickly and clearly while handling multiple chats at the same time
- Document each customer interaction accurately in the system
- Follow dealership guidelines and brand tone while still sounding friendly and professional
- Work flexible hours, including nights and weekends, since customers reach out seven days a week
- Continuously learn dealership products, promotions, and systems to give accurate answers
REQUIRED
• 1-2 years of experience in Customer Service-related profession
• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
EDUCATION
• Bachelor’s degree required
Benefits: Medical, Dental, Vision, 80 hours PTO, paid holidays & 401K match
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