Desktop Technician IV
Location: Mineral Point, WI (Onsite)
Pay Rate: $31.80/hr
Experience: 3-5 Years
Education: High School Diploma or Equivalent
Position Overview
We are seeking an IT Support Technician to provide hands-on desktop, server, network, and end-user support in a manufacturing environment. This role is 100% onsite and will support multiple facilities in the region. The ideal candidate will have experience with desktop support, computer imaging, printer troubleshooting, networking fundamentals, and customer-facing technical support.
Required Qualifications
- 3-5 years of IT support experience
- Desktop support and hardware troubleshooting experience
- PC imaging and deployment experience
- Printer support and troubleshooting
- Strong customer service and communication skills
- Basic networking knowledge including TCP/IP and switching
- Ability to work independently in an onsite support environment
Key Responsibilities
- Configure, deploy, image, and support desktop and laptop systems
- Troubleshoot hardware, software, printer, and connectivity issues
- Set up and monitor servers, UPS systems, and data closet equipment
- Monitor and report on server, network, and client health
- Assist with server maintenance, patching, agent installation, and troubleshooting
- Support network infrastructure activities including cable runs and port documentation
- Maintain accurate network IDF documentation and port mappings
- Escort and coordinate vendors performing maintenance activities
- Collaborate with plant personnel to ensure IT best practices are followed
- Provide day-to-day technical support across multiple sites as needed
Technical Environment
- Windows XP through Windows 11
- Windows Server 2008 through 2019
- Active Directory
- Antivirus and endpoint protection tools
- TCP/IP networking
- Network switches and common network devices
- Microsoft Office Suite
- Teams and SharePoint
- Remote Desktop
- Telnet and PuTTY
- Imaging, backup, and recovery software
Preferred Experience
- Manufacturing or plant-floor IT support
- Data center, IDF, or MDF support
- Server administration and maintenance
- Structured cabling and network documentation
- Multi-site support environments
Top Skills
Desktop Support | PC Imaging | Active Directory | Printer Support | Windows Support | Networking | TCP/IP | Switching | Hardware Troubleshooting | Customer Service | Server Support | Teams | SharePoint
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