Job Title:
Director of Operations Instructional Design
Location:
United States
Job Type:
Full-time, 6-months, On-Going Contract, W2
Schedule:
Monday – Friday, Remote
Pay Range:
$52.00 – $59.00 per hour
Visa sponsorship is not available now or in the near future.
Job Description:
Key Responsibilities
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Establish and lead a Learning Experience Design Center of Excellence (COE) to define learning design standards, templates, governance, and best practices.
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Create and deliver engaging digital learning experiences, including webinars, instructor-led training, asynchronous learning modules, assessments, simulations, job aids, and multimedia content.
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Design and develop complex training solutions using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, JavaScript extensions, xAPI, cmi5, and related technologies.
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Create visual learning assets including graphics, videos, exercises, interactive activities, and assessments.
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Partner with Operations, Product, Program, and Technology stakeholders to align learning programs with operational goals and business outcomes.
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Leverage AI-enabled technologies and emerging learning methods to modernize learning experiences.
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Ensure all learning content meets accessibility standards and ADA compliance requirements when applicable.
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Maintain compatibility between learning assets, LMS platforms, and knowledge management systems.
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Establish learning measurement frameworks, performance metrics, and evaluation models to assess program effectiveness and business impact.
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Implement feedback mechanisms to gather learner insights and continuously improve learning solutions.
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Collaborate with subject matter experts and learning operations teams to manage content governance, maintenance, and updates.
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Stay current with industry trends, research, and innovations in digital learning and instructional design.
Requirements
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5+ years of experience designing and developing digital learning programs.
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Expertise in Articulate Storyline 360, Adobe Captivate, and SCORM Cloud.
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Experience developing advanced multimedia learning solutions, simulations, and interactive learning experiences.
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Strong knowledge of learning management systems (LMS) and learning content publishing standards.
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Experience with instructional technologies, learning analytics, and performance measurement.
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Proven ability to use data to drive decision-making and continuous improvement.
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Strong verbal and written communication skills.
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Demonstrated ability to build partnerships, influence stakeholders, and drive initiatives across teams.
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Advanced proficiency with Microsoft PowerPoint, Word, and Excel.
Preferred Qualifications
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Experience supporting K-12 education, assessment delivery, or educator training programs.
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Knowledge of emerging learning technologies, instructional design trends, and digital learning best practices.
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Experience applying learning science and human-centered design principles.
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Experience leveraging AI technologies to design and enhance learning experiences.
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Familiarity with GlobalMeet or comparable virtual learning platforms.
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Experience creating and managing learning design standards, templates, and governance processes.
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Experience working in operations, customer support, product enablement, or large-scale training environments.
Skills
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Digital Learning Design
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Instructional Design
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Learning Experience Design (LXD)
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Articulate Storyline 360
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Adobe Captivate
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SCORM Cloud
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JavaScript
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xAPI
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cmi5
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LMS Administration & Integration
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Multimedia Development
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Learning Analytics
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Accessibility & ADA Compliance
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Human-Centered Design
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AI-Powered Learning Solutions
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Performance Consulting
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Content Governance
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Stakeholder Management
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Continuous Improvement
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Project Management
Education
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Bachelor’s degree in Instructional Design, Learning & Development, Education, Educational Technology, Organizational Development, Communications, or a related field.
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Equivalent combination of education and relevant professional experience will be considered.
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Advanced degree in a related discipline is a plus.
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