Title: Operations Manager 3
Tax Work Location: Englewood Cliffs, NJ, USA
Compensation: $38-40/hr
eCommerce Fulfillment Specialist
Top skills: Operations Management, Order Management, Forecasting
Schedule: 5 days fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Roles & Responsibilities
• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Samsung.com orders.
• Analyze order data across Samsung and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
Skills and Qualifications:
• Bachelor’s degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred
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