Job Title: Employee Experience Representative
Contract Duration: 1 year, possible extension
Location: Moline, IL
Work Arrangement: Hybrid (4 days in office, 1 day remote)
Training: In-office training required for approximately 2–3 months
Summary
As an Employee Experience Representative for the client’s Human Resources Operations Center (Ask HR) in Moline, IL, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions.
Responsibilities
- Deliver exceptional customer service by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner
- Administer HR processes, including:
- Tactical processes related to the talent acquisition process
- Internal transfer activities
- Company organizational management
- Employee record maintenance
- Class administration
- Maintain a high degree of confidentiality
- Participate in continuous improvement projects and propose solutions to improve HR service delivery
- Ensure Service Level Agreements (SLAs) are met or exceeded
- Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution
Required Skills & Experience
- Exceptional attention to detail
- Proven ability to multi-task, manage concurrent tasks, and shift priorities
- Strong analytical and organizational skills with excellent problem-solving capabilities
- Experience collaborating in a team environment
- Exceptional written, oral, and interpersonal communication skills
- Demonstrated ability to promote and implement changes in support of major processes
Desired Skills & Experience
- Experience in HR processes or HR operations roles
- Excellent customer service skills
- Experience with SuccessFactors system modules, including:
- Learning Administration
- Employee Profile
- Recruiting
- Onboarding
- Proficiency with Microsoft Excel
Education
- Bachelor’s Degree in Human Resources, Business, or a similar discipline
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