Title: Field Operations Technician
Location: Cedar Falls, Iowa
Details: Contract with ongoing need, opportunity for direct hire, fully onsite role
Pay Rate: $41.00 – 44.00/hr. with benefit inclusions
Job Summary
We are seeking a Product Support Representative to provide advanced technical support for field teams, channel partners, and customers by diagnosing and resolving complex equipment issues. This role serves as a technical resource for product support, engineering, and quality teams while helping develop the diagnostic and customer support capabilities of channel partners. The ideal candidate will have a strong background in diesel engine systems, electrical diagnostics, and advanced troubleshooting, with experience supporting agricultural, heavy equipment, or OEM products.
Responsibilities
- Lead the troubleshooting and resolution of complex product issues using established problem resolution processes, advanced diagnostic techniques, and available technical resources.
- Analyze technical data from multiple sources to identify root causes and drive effective corrective actions.
- Collaborate with engineering, quality, manufacturing, and cross-functional teams to resolve product performance and reliability concerns.
- Develop and document technical solutions, support materials, and service communications for field teams and channel partners.
- Provide technical guidance and mentorship to field service personnel and channel partners to strengthen diagnostic and customer support capabilities.
- Support the validation and implementation of production updates and engineering improvements.
- Assist with identifying, gathering, and coordinating parts required for product updates and corrective actions.
- Utilize technical diagnostic systems and proprietary software tools to evaluate equipment performance and troubleshoot failures.
- Travel periodically throughout the United States and Canada to support field issue resolution, machine updates, and technical investigations (approximately 10-20% travel).
- Maintain accurate documentation of findings, corrective actions, and technical recommendations.
Years of Experience and Education
- Associate degree or higher in Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management, or a related technical discipline.
- Equivalent combination of education, technical training, and relevant work experience will be considered.
- Experience supporting diesel-powered equipment, agricultural equipment, heavy equipment, or related mobile machinery preferred.
- Recent graduates from Agricultural Technology, Diesel Technology, or similar technical programs are encouraged to apply.
- Prior experience as a dealership technician, OEM technician, field service technician, or product support technician is highly desirable.
Skills Required
- Strong understanding of diesel engine diagnostics and troubleshooting.
- Experience diagnosing and repairing electrical systems and electronic controls.
- Knowledge of aftertreatment and emissions-related systems.
- Familiarity with battery electric vehicle (BEV) systems and technologies.
- Ability to interpret electrical schematics, wiring diagrams, and technical documentation.
- Experience using diagnostic tools, software applications, and electronic service systems.
- Strong analytical, problem-solving, and root cause investigation skills.
- Ability to analyze technical data and make informed recommendations.
- Effective written and verbal communication skills.
- Proficiency with Microsoft Office and Microsoft Teams.
- Ability to quickly learn and utilize proprietary diagnostic software and support applications.
- Experience supporting agricultural, construction, off-road, or heavy equipment products preferred.
- Strong customer service mindset with the ability to work effectively with field teams, dealers, and customers.
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