Job Title: Global Shop-in-Shop Field Merchandising Manager
Contract Duration: 12 months
Location: Burlingame, CA preferred (Open to Seattle, Austin, or New York)
Work Arrangement: Onsite
Summary
The Global Shop-in-Shop Field Merchandising Manager is responsible for the planning and execution of the Global Shop-in-Shop fixture and merchandising program. This involves close collaboration with third-party labor (3PL) agencies for the installation of fixtures, product displays, demo units, graphics, and retail technology hardware. Additionally, the role oversees the ongoing management of repair and maintenance (R&M) processes for all existing Shop-in-Shop elements within retailer partner locations.
Responsibilities
Program Execution & Ongoing Maintenance
- Plan and execute the Global-Shop-in Shop program rollout across geographically dispersed retail store locations, managing logistics and timelines for the installation of fixtures, graphics, technology hardware, and product display/ demo units, in collaboration with internal/external partners.
- Create comprehensive installation instructions for 3PL and retailer partners
- Ongoing management of R&M processes to uphold consistent brand representation and program execution across all locations.
- Oversee the deployment of updated fixtures and graphics for seasonal refreshes.
Reporting & Analysis
- Develop detailed processes, routines, and dashboards for tracking program execution and ongoing R&M needs.
- Evaluate the effectiveness of merchandising execution and propose process improvements.
- Manage 3PL installation and R&M budgets, process invoices, and collaborate with the Physical Merchandising Manager to ensure all programs stay within budget.
Cross-functional Collaboration
- Work closely with Global Shop-in-Shop, Visual Merchandising, Sales/Account, Retail Technology, and Retail Sales teams to ensure successful program implementation and ongoing operations (i.e., R&M, seasonal refreshes).
- Partner effectively with 3PL agencies, R&M vendors, fixture vendors, and retailers to ensure program success during and after implementation.
Minimum Qualifications
- Retail Merchandising Expertise: 3+ years of experience driving the execution of in-store retail merchandising projects/programs for a brand, retailer, or vendor.
- Project Management Acumen: 3+ years of project management experience, including the ability to create and execute complex schedules and deliverables across multiple retail locations.
- Vendor Management: 3+ years of experience managing 3PL and fixture production vendors.
- Cross-functional Collaboration: Ability to work effectively in a fast-paced, ambiguous, and global cross-functional environment.
- Exceptional Communication: Proven ability to create and tailor verbal and written program updates for broad cross-functional teams and audiences.
- Detail-Oriented & Accurate: High level of accuracy and attention to detail, with the ability to track, articulate, and manage the intricacies of complex fixture installations and ongoing program management.
- Problem-Solving Skills: Excellent at root cause analysis and working cross-functionally to resolve problems/issues during installations and ongoing program management.
- Software Proficiency: Experience with Google G-suite and Microsoft suite of software applications.
Preferred Qualifications
- Experience in consumer electronics retail.
- Demonstrated experience in executing Shop-in-Shop programs with retail partners.
- Experience planning large-scale executions from concept to prototype and production.
Must Have Skills
- 3+ years of experience driving the execution of in-store retail merchandising projects/programs for a brand, retailer, or vendor.
- 3+ years of project management experience, including the ability to create and execute complex schedules and deliverables across multiple retail locations.
- 3+ years of experience managing 3PL and fixture production vendors.
Nice to Have Skills
- Ability to work effectively in a fast-paced, ambiguous, and global cross-functional environment.
- Proven ability to create and tailor verbal and written program updates for broad cross-functional teams and audiences.
- High level of accuracy and attention to detail, with the ability to track, articulate, and manage the intricacies of complex fixture installations and ongoing program management.
- Excellent at root cause analysis and working cross-functionally to resolve problems/issues during installations and ongoing program management.
- Experience with Google G-suite and Microsoft suite of software applications.