Job Title: Health and Wellness Engagement Specialist
Location: Remote
Job Type: Contract
Expected hours per week
40 hours per week
Schedule
Monday – Friday, Remote
Pay Range
$22-$24 an hour
This position is fully remote; candidates will not be required to work onsite.
Candidate suppliers verify candidates’ compliance with work authorization constraints before submitting resumes. Service/sales is required. Computer skills intermediate/advance is required. 2-3 years’ work experience inbound/outbound call center is preferred. Motivational interviewing experience is preferred. Experience with working in the Care Advance platform is preferred.
Engagement Description –
Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Handles member questions regarding group health and wellness solutions and requirements.
2. Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
3. Assists with coordination of services with providers
4. Handles referrals from providers/members
5. Provides navigation/support for member portal interaction
6. Schedules initial appointments for members
7. Administer member satisfaction surveys
8. Assist in the documentation of departmental procedures.
Top 3 Required Skills/Experience –
• Two years experience in healthcare delivery system, provider office, or the insurance industry required.
• Three to five years work experience in customer service/sales is required.
• Computer skills intermediate/advance is required.
Required Skills/Experience – The rest of the required skills/experience. Include:
• 2-3 years work experience inbound/outbound call center is preferred.
• Motivational interviewing experience is preferred.
• Experience with working in the CareAdvance platform is preferred.
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• Working knowledge of personal computers.
• Strong analytical and problem solving skills.
• Telephonic customer facing skills.
Education/Certifications – Include:
• High School Graduate or GED equivalent required. Bachelor’s degree in a health care related field is preferred
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